Privacy Policy
Last updated: 1 October 2026
The Ask Taara apps (“we”, “Apexpeak Learning Pvt Ltd”, “Asktaara”
(web and application) hereinafter referred as “website”) is committed to
protect the privacy of the users of the website (including third party
service providers, hereinafter referred to as ‘astrologers’, and
buyers/customers whether registered or not registered). Please read this
privacy policy carefully to understand how the website is going to use
your information supplied by you to the Website.
This Privacy Policy is published in accordance with Section 43A of
the Information Technology Act, 2000 read with Rule 3(1) of the
Information Technology (Intermediaries Guidelines) Rules, 2011,
Regulation 4 of the Information Technology (Reasonable Security
Practices and Procedures and Sensitive Personal Data or Information)
Rules, 2011, and the Digital Personal Data Protection Act, 2023 as
applicable, which requires publishing of the Privacy policy for
collection, use, storage, management, and transfer of sensitive personal
data or information.
We implement industry-standard security measures adhering to data
protection and establishing a privacy policy to ensure the safe
collection, use, storage, and transfer of your sensitive personal
information. Users have rights to access, correct, or delete their
personal data by contacting us, subject to applicable laws.
Asktaara ensures that all advertising and
promotional materials for astrology and related services strictly adhere
to the Advertising Standards Council of India (ASCI) guidelines and
Consumer Protection Act, 2019. We provide clear disclaimers in all
communications stating that the predictions and advice provided through
the platform are without guaranteed outcomes. Asktaara
does not guarantee the accuracy of predictions, or the effectiveness of
any services, and all services are provided with full transparency, in
line with the applicable laws.
User’s Consent
This Privacy Policy, which may be updated/amended from time to time,
deals with the information collected from its users in the form of
personal identification, contact details, birth details, and any
forecast made using the supplied information and how such information is
further used for the purposes of the Website.
- By accessing the website and using it, you indicate that you
understand the terms and expressly consent to the
privacy policy of this website.
- If you do not agree with the terms of this privacy policy, please do
not use this website.
- Your continued use of this website shall confirm that you have
provided your unconditional consent and confirm to the
terms of this privacy policy as regards collecting, maintaining, using,
processing, and disclosing your personal and other information in
accordance with this Privacy Policy.
This Privacy Policy is to be read along with the respective Terms of
Use or other terms and conditions as provided on the Website.
Creating a user profile with Asktaara involves
providing specific information:
- Registration Details: Your phone number for OTP
(One-Time Password) verification, which is necessary to ensure the
security and validity of the registration process. Your phone number may
also be used for the purpose of Astrologers connecting with you via
phone call when you have requested to talk with them on the
website.
Privacy Note: Your phone number will never be shared
with the Astrologers directly. When you are contacted via phone call, it
is only through our service ‘Astrologer connect’ whereby you
receive a phone call from the astrologer that you have chosen to consult
with, with the website as the intermediary. Your private phone number
remains private, unknown, and unknowable to any third parties including
Astrologers.
- Consultation Details: Your name, gender, date of
birth, place of birth, and — where you know it — your time of birth.
Astrology cannot be practised without these, so they are required
in order to request a consultation. They are not
required in order to hold an account: you may register, browse
Astrologer profiles, and read horoscope content without providing them.
If you do not know your exact time of birth you may say so, and a
consultation can still proceed.
This information is stored and used in compliance with the Information
Technology (Reasonable Security Practices and Procedures and Sensitive
Personal Data or Information) Rules, 2011, the Digital Personal Data
Protection Act, 2023, and for the purposes described in this
policy.
By collecting this information, Asktaara aims to
create a personalized user profile that can cater to your specific needs
and preferences. If you choose not to provide your birth details, it
will not hinder the registration process — you can hold a verified
account and use the parts of Asktaara that do not
depend on them — but a personalized consultation with an Astrologer
cannot be provided without them.
Astrology cannot be practised without birth details. When you request
a consultation, the Consultation Details described
above — your name, gender, date of birth, place of birth, and your time
of birth where you have provided it — are made available to the
Astrologer providing that consultation, for the purpose of that
consultation and for no other purpose.
- Only the Astrologer serving your request. These
details are made available to the Astrologer who provides, or is asked
to provide, the consultation you requested — and to no other
Astrologer.
- Retained with the consultation. They remain
available to that Astrologer alongside the record of your consultation
after it ends, so that either of you can refer back to it and so that
the Astrologer can answer a follow-up question. This is the same
treatment given to photographs, described below.
- When a consultation does not take place. If you
request a consultation and it does not happen — for example the
Astrologer is unable to answer in time — that Astrologer is shown that
you requested one, when, and the same Consultation Details, so that they
are able to respond to you. Requesting a consultation is what makes
these details available; a completed session is not required.
- Never your phone number. Your phone number forms no
part of this and is never disclosed to an Astrologer, as stated
above.
- Never sold, never advertised against, never shown to other
users. These details are not sold or rented, are not used for
advertising, and are not disclosed to any other user of the
platform.
- Your control. You may correct these details at any
time from your profile, and deleting your account removes them, subject
to the retention exceptions set out in this policy.
Service Providers
We use these companies to run the app. They process your information
to provide their service to us:
- Google Firebase — signing in with your phone
number, notifications, how the app is used, and crash reports.
- ZEGOCLOUD — delivering chat messages and live voice
consultations.
- Razorpay — payments. Card, UPI and bank details are
entered into Razorpay’s checkout and are never received or stored by us.
Razorpay may collect your name, phone number, email address and billing
address to process a payment.
- Google (Gemini) — reads the text of consultation
chats to prepare a summary for your Astrologer and to draft follow-up
messages sent in your Astrologer’s name, which your Astrologer can read
and edit before they go out. It may also be used to help detect abusive
or unsafe content.
- AiSensy — sends our messages to you on WhatsApp. It
receives your phone number and the name on your profile.
WhatsApp Messages
We may send you messages on WhatsApp from Ask Taara’s business
account, such as a welcome message when you sign up, and occasional
updates and offers about Ask Taara. They are sent through AiSensy, our
WhatsApp messaging provider, to the phone number you signed up with. You
can stop them at any time by blocking our WhatsApp number or by writing
to support@asktaara.com.
Advertising
Measurement
We advertise Ask Taara on Facebook and Instagram. The app uses Meta’s
software to tell Meta when the app is installed and opened, and when you
register, start a free consultation, begin a checkout or make a purchase
(including the amount), so that we can measure which of our adverts
bring people to Ask Taara. Meta may also use this information to improve
how adverts are delivered, under Meta’s own privacy policy.
On iPhone, the app asks your permission before sharing your device’s
advertising identifier with Meta. If you decline, it is not shared and
nothing in the app changes. You can change your choice at any time in
Settings → Privacy & Security → Tracking. On Android, you can reset
or delete your advertising ID in your device’s settings.
We do not sell your personal information.
Analytics and Crash
Reports
Google Firebase tells us how the app is used and reports crashes so
that we can fix them. Firebase works out an approximate location, such
as your city, from your internet (IP) address. The app does not access
your device’s location.
Profile Deletion
If you wish to delete your entire Asktaara profile,
you can find an option to “Delete your account” in the
side menu. Click on this setting option and follow the instructions to
complete the account deletion process.
- A 30-day window. When you ask to delete your
account, it is switched off straight away: you are signed out, you stop
receiving notifications, and no new consultation, recharge or order can
be made on it. It is then permanently deleted 30 days later. If you sign
in again during those 30 days, the deletion is cancelled and your
account is restored as you left it. Any balance remaining in your wallet
when the account is deleted is lost.
- What is kept afterwards. Once your account is
deleted, we keep a one-way, keyed code derived from your phone number,
together with whether the free first consultation has been used on it
and how many times an account on it has been deleted. The code cannot be
turned back into your phone number. We keep it to prevent the free
consultation being claimed repeatedly by deleting and re-creating
accounts, and for no other purpose. We also keep a record that the
deletion took place, identified only by that same code.
Alternatively — including if you no longer have the app installed —
you can request account deletion by submitting this account deletion
form. Upon a verified request, we permanently delete your profile
and personal data; certain transaction and payment records may be
retained where required for legal, accounting, or fraud-prevention
purposes.
Personal information collected by Asktaara will be
retained for as long as reasonable to fulfill the purposes outlined in
this Privacy Policy, to provide a smooth, quick, and easy experience for
users, or as required by law.
Voice
Consultations and Microphone Permission
When you choose a voice consultation, the app asks for access to your
device’s microphone so you can speak with your Astrologer. Your voice is
carried live between you and the Astrologer through our real-time
communications provider. It is not recorded or stored, by us or by that
provider. You can withdraw microphone permission at any time in your
device’s settings; chat consultations continue to work without it.
Photographs,
Camera, and Photo Library Permission
During a consultation you may choose to share a photograph with the
Astrologer — for example a palm, a horoscope document, or an image
relevant to your question. You may either take a new photograph or
select an existing one from your device.
To offer this, we request access to your device’s
camera and to your photo library. Both
permissions are used for one purpose only: capturing or selecting a
photograph that you choose to send into a consultation.
We do not browse, index, scan, or upload your photo library, and no
photograph is accessed or transmitted unless you select it and send it.
You may decline either permission and continue to use every other part
of the service; you may also withdraw permission at any time in your
device settings.
A photograph you send is delivered to the Astrologer you are
consulting and is retained with the record of that consultation, in
compliance with our security standards, so that both you and the
Astrologer can refer back to it. It is deleted after a reasonable period
of time unless otherwise required for legal or regulatory purposes.
Photographs shared in a consultation are not used for advertising, are
not sold or rented, and are not shared with any other user.
Discretionary Warning: While
Asktaara facilitates audio, video, and image
interactions, it is not responsible for any content, advice, or actions
that occur during these sessions. Users should exercise discretion
during such communications, and we recommend ensuring that no sensitive
personal data is shared unless necessary. Any information shared during
audio, video, or text interactions, or any information shared directly
to a third party using the platform (such as Astrologers or other users)
shall not fall under the ambit of information protected by this privacy
policy. Asktaara shall have no liability arising out of
any consequences of sharing such information.
Our Commitment
The Website intends to protect the privacy of all kinds of users
visiting the platform irrespective of whether the user is a registered
user or merely a visitor.
- No Direct Predictions: It is clarified and made
explicit that Asktaara does not make any predictions or
give any advice whatsoever. It only provides Kundlis, Horoscopes, and
astrology charts based entirely and only on the corpus of publicly
available and established knowledge of astrology.
- Purpose Limitation: The details you provide in
order to obtain a consultation are used for that consultation and for
the operation of the platform, and for nothing else. They are made
available only to the Astrologer you chose to consult, as described
under Information Shared with Astrologers. They are not used,
controlled, transmitted, or shared by the Website in any manner except
for that stated purpose, and are never disclosed to other users, to
other Astrologers, or to any third party for marketing.
- Automated Processing Assistance: To help an
Astrologer prepare for a consultation, the Website may process the
messages exchanged in your conversation with that Astrologer, and the
birth details you provided, using a third-party artificial intelligence
service acting solely as our processor under contract. This produces two
things, both shown only to the Astrologer you chose to consult: a short
summary of what was already discussed, and a plain restatement of facts
calculated from your birth chart by the Website’s own astrology engine.
The service is contractually prohibited from retaining this content
after the request is processed and from using it to train its models.
Your phone number is removed before any content is sent. This processing
is part of operating the platform for your consultation and for no other
purpose; it produces no prediction or advice, and it does not change
what the Astrologer is permitted to see about you.
- Follow-up Messages and Notifications: The same
conversation content and birth details, processed in the same way and
under the same processor terms, may also be used to personalise
follow-up messages and notifications that the platform, or your
Astrologer, sends you after a consultation — for example a message from
the Astrologer you consulted inviting you to continue the conversation.
Such a message may be prepared with the platform’s help and sent in that
Astrologer’s name; it is always about a consultation you had, is never
sent on behalf of an Astrologer you have not consulted, and is drafted
from your conversation with that Astrologer alone. You can turn off
promotional notifications in the app at any time; messages that appear
in your chat with an Astrologer are part of that conversation and can be
read or ignored like any other.
- No Commercialization: The Website does not in any
manner deal in selling or renting the information supplied to the
Website.
- Mental Health Exclusion: The Website does not
commit to treat or provide solutions for users with weak mental health,
which is inclusive of any user who has thoughts related to committing
suicide, self-destruction, etc. Such users are advised to stop the use
of the present website with immediate effect. Any continued use of the
website by such persons would be considered solely at the user’s risk,
and the Website shall have no liability for any untoward event. The
Website declares that the information provided by such kinds of users
can be shared, if required, with law enforcement authorities.
- Platform Disclaimer: The Website does not take any
guarantee, responsibility, or liability regarding the reliability,
accuracy, or effectiveness of predictions or advice provided. The
website is a mere platform to connect users/buyers and Astrologers. The
website does not vet, control, or mandate the methods, judgment, or
qualifications of the astrologers in any way.
This information qualifies as personal in nature when it identifies a
specific end user. It is collected during the following actions:
- Creating an account / Registration data: Full name,
Address, Telephone Number, Email-address, Date of Birth, Gender,
Location, Photograph, and any other items of “sensitive personal data or
information” as defined under the Information Technology Rules, 2011.
Your e-mail address or phone number together with a password or OTP is
used for securing your profile.
- Booking a paid service: Information required via
the Order Form, including financial information (bank account
information, credit card or debit card details, or other payment
instrument details through a secure third-party gateway), IP (Internet
protocol) Address, and any other information provided during booking.
Such information is kept highly confidential.
- Log Files, IP Address, and Cookies: Temporary or
permanent ‘cookies’ stored on your computer allow the web server to
recognize your computer each time you return, verifying session details,
registration, or password information. You may choose to block these
cookies, though blocking them may prevent the use of certain
features.
- Public Domain Interactions: User feedback,
comments, etc., disclosed on any article, blog, group, or forum page.
Users are advised to exercise discretion before disclosing information
in public areas.
- Device Information: Device-specific information
such as unique device identifiers and mobile network information
associated with your Asktaara account.
- Reviews and Quality Control: Reviews requested from
you about Service Professionals, or reviews provided about you by
Service Professionals. You consent to grant us the right to publish and
use these reviews for quality control purposes.
This information does not identify a specific end user and is
collected automatically when visiting the website:
- URL of the previous website visited and the URL visited next.
- Internet service provider / IP Address / Telecom service
provider.
- Type of Browser used.
- Geographical Location.
This data is used to troubleshoot connection problems, administer the
website, analyze trends, gather demographic information, and comply with
applicable laws.
Security Measures
The security of your personal information is highly important to us.
The website takes physical and electronic security measures to guard
against unauthorized access. Personal information is collected on a
secured server, and payment details are entered via a secured SSL on the
Payment Gateway’s or Bank’s page.
However, no data transmission over the internet can be guaranteed to
be completely secure. The user is advised to take precautions against
sharing log-in details. The website is not responsible for the security
or confidentiality of communications sent through open channels like
email.
The information collected may be used for purposes permissible under
applicable law, including:
- Providing a personalized browsing experience and customizing
layouts.
- Research purposes, improving marketing and promotional efforts, and
analyzing usage while maintaining user anonymity.
- Retaining necessary data to comply with statutory obligations, tax
laws, potential evidentiary purposes, and dispute resolution.
- Remembering user information so it does not have to be
re-entered.
- Utilizing third-party analytics tools to measure traffic and usage
trends through anonymized logs.
Important: No mobile information will be shared with
third parties/affiliates for marketing/promotional purposes. This
includes text messaging originator opt-in data and consent; this
information will not be shared with any third parties.
By using the platform, you agree to receive communications regarding
requests for payments, service information, promotional offers, and any
other matter in relation to the Services.
Children’s Privacy
Policy
The Website requires that users visiting and using the services are
above 18 years of age. The website is not designed or intended to be
attractive to children under the age of 13, and no personally
identifiable information of children below the age of 13 is knowingly
collected.
IF YOU ARE UNDER 13 YEARS OF AGE, PLEASE DO NOT USE ANY OF
THE SERVICES PROVIDED BY THE WEBSITE AT ANY TIME OR IN ANY
MANNER. If a parent becomes aware that a child under 13 has
shared information, please contact us immediately for data deletion.
Dispute Resolution
This Policy shall be governed by and construed in accordance with
Indian laws. All disputes under this Policy shall be referred
exclusively to courts at Bangalore, India.
Any dispute or claim arising out of or relating to this Policy shall
be resolved through arbitration conducted by a sole arbitrator appointed
by mutual consent of the User and the Website. The arbitration shall be
governed by the Arbitration and Conciliation Act, 1996. The venue of the
arbitration shall be New Delhi, and the language of the proceedings
shall be English. The award rendered shall be final and binding.
Severability and
Exclusion
The invalidity or unenforceability of any part of this Policy shall
not prejudice or affect the validity or enforceability of the remainder
of this Policy. This Privacy Policy is inapplicable to any unsolicited
or public information you provide through the Website or any other
public channels.
Grievance Officer
In accordance with the Information Technology Act, 2000 and rules
made thereunder, the contact details for the Grievance Officer are
provided below:
- Grievance Officer Name: Sweta Tanwar
- Email: support@asktaara.com
The Grievance Officer will respond to complaints or concerns within a
reasonable working timeframe.